Advertised:28-7-10 | Closing Date:26-8-10

Accelerate Your Future...Be Part of the Foundry of the Future


Become part of GLOBALFOUNDRIES Singapore

We are looking for motivated and skilled people who want to be part of a diverse and global organisation that is reshaping the landscape of the foundry industry.

GLOBALFOUNDRIES is the world’s true global foundry. Headquartered in Silicon Valley, California with manufacturing operations in Singapore, Germany and soon to open, New York; GLOBALFOUNDRIES has a diverse, international workforce united to become the foundry of choice for the world’s leading fabless companies and integrated device manufacturers (IDM). With a strong market position, technology leadership, and financial staying power, GLOBALFOUNDRIES is well positioned to succeed in the growing foundry industry.

GLOBALFOUNDRIES Singapore (formerly Chartered Semiconductor Manufacturing Ltd) is one of the key manufacturing and operation sites for GLOBALFOUNDRIES. With 200mm and 300mm wafer manufacturing facilities, GLOBALFOUNDRIES Singapore provides a diverse product portfolio to address the mainstream technologies and advanced technology down to 40nm processes. In addition, to manufacturing, GLOBALFOUNDRIES Singapore houses corporate functions in Design Enablement, Marketing, Customer Engineering, Enterprise IT, and Customer Support.

Tapping on a world-wide workforce, GLOBALFOUNDRIES has an open environment that values diversity in culture, ideas, and people. So come join us and realize your potential and be part of a global organization that offers opportunities, a vision, and an environment for success. Be part of GLOBALFOUNDRIES Singapore.

Customer Engineering Manager / Section Manager
(Singapore - Singapore)

Responsibilities

  • To lead and manage all aspects of customer product lifecycle for customers that have products with high revenue potential and are part of GLOBALFOUNDRIES’s Strategic Customer Account base. This should be accomplished by providing excellent customer services so as to achieve customer satisfaction
  • Responsible for managing customer product lifecycle. This includes timely engineering prototype delivery, successful ramp to production, resolution and closure of customer issues
  • Manage and lead a team of Engineer and Manager to ensure that the customer’s “voice” is heard in GLOBALFOUNDRIES
  • Responsible to facilitate yield, delivery and qualification related issues for customer products.
  • Main focus will be on resolving yield issues related to customer design and GLOBALFOUNDRIES IP usage in customer products
  • Build and employ systems to process and manage customer interfaces (such as but not limited to customer requests, meetings, visits, complaints and feedback) with timely closed-loop response
  • Develop and utilize procedures to effectively communicate with customers on Fab technical and /or quality issues so as to mitigate exposure and proactively manage customers’ expectations
  • Set up and operate Customer Survey to gauge customer satisfaction and drive for improvements with the aim of being rated as #1 supplier
  • Lead and mentor team leaders and members to be proficient in carrying out Customer Engineering’s roles and responsibilities through training and coaching. Nurture the next tier of leadership
  • Synergize with various other departments such as AM, Marketing, FE, Fab Ops, QA and HR to achieve corporate management’s business objectives and initiatives

Requirements:

  • PhD/ Master/ Degree in Electrical & Electronic Engineering or related field
  • At least 5-8 years’ relevant experience in wafer fab (technical position) environment
  • Possess strong leadership qualities, system and creative problem solving skills
  • Customer-friendly personality and communicative
  • Proactive, outgoing and energetic
  • Mature, decisive and discerning


We regret that only shortlisted candidates will be notified.




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