Advertised:30-12-12 | Closing Date:29-1-13
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Singapore Telecommunications Limited

SingTel is Asia’s leading communications group with a comprehensive portfolio of services that includes voice and data solutions over fixed, wireless and Internet platforms, as well as infocomm technology and pay TV. The Group has a significant presence in Asia and Africa with more than 383 million mobile customers in 25 countries. It employs more than 23,000 people worldwide.

SingTel offers you a career with unlimited possibilities. Let us be the employer of your choice today.

Customer Service Officer (Client Business)
Central

Responsibilities:

  • Handle customer service hotline and provide first level of support
  • Provide quality customer service to customers over the phone or email
  • Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers
  • Listen, probe and question in order to clarify and understand customer needs
  • Resolve customer queries efficiently and escalate problems/issues promptly
  • Follow-up on outstanding cases and perform call back to customers if necessary
  • Follow Standard Operating Procedures closely
  • Work as a team and ensure that the contact centre service level is met
  • Any other tasks assigned

Requirements:

  • Candidate must possess minimum 'O' levels
  • Customer-oriented with good interpersonal and communication skills
  • Highly adaptable to a fast-paced and dynamic environment
  • Pleasant disposition and personality
  • A team player
  • Possess a sense of urgency
  • Candidates with experience in customer service or contact centre will have an added advantage
  • Fresh graduates with a passion in customer service are welcome to apply     


 Non-member
 



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