mBlox is the world’s largest mobile transaction network. Specialising in the commercial and technical complexities of mobile payment and message transmission, mBlox is in the business of connecting companies with customers. The result of this dedicated attention to messaging services is that mBlox delivers comprehensive and reliable SMS transport and financial settlement services. With an international network of offices, mature operator relationships and carrier-grade infrastructure, mBlox powers mobile business. mBlox Inc. is headquartered in San Francisco with EMEA headquarters in London and Asia headquarters in Singapore and offices across mainland Europe. For further information visit www.mblox.com.
Production Engineer
Central - CBD Responsibilities:
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Work closely with mBlox Project Managers. Taking ownership of associated Production tasks to implement new mBlox products.
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Work and resolve incoming escalation tickets.
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Collaborate closely with Carrier Management team for the setup of Message Delivery Proxies to connect carriers within the global mobile network.
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Accurate recording and tracking of all changes made to all managed systems.
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Work closely with NMC and Customer Support teams in providing day to day support to customer escalations and problem solving on the incident tickets.
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Provide technical support to global Production teams on global projects/deployments.
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Provide technical guidance to the NMC team in handling day to day issues.
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Help provide daily operational support and administrator for Linux based systems including the installation, configuration and regular upgrades/maintenance of the mBlox core routing applications within a 24/7 global operation.
Requirements:
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Degree or equivalent, achieved in a technical discipline.
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2+ years of experience within a production support environment.
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Good technical knowledge, particularly in a UNIX/Linux environment.
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Good understanding of TCP/IP, networking, client/server applications.
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Experience using monitoring tools and various network management tools such as bind, tcpdump, ifconfig, netstat, syslog, route, sendmail, mrtg, iptables, SNMP etc.
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Experience in Postgres/MySQL/Oracle.
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Operational experience with Java technologies.
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Experience with installing, maintaining and adapting Open Source Software for bespoke environments with a performance tuning, optimizing and security.
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Excellent problem resolution skills with the ability to process multiple tasks concurrently and follow through to completion.
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Must be comfortable in dealing with suppliers and customers on a technical level.
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Ability to work flexible hours as and when required to help support global Production teams.
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Required to be available for on-call out of hours rota for weekend support.
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Must have excellent communication skills and attitude.
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Ability to work with employees at all levels throughout the business.
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Knowledge of standard & telecom protocols such as SMPP, UCP, XML (SOAP) and HTTP is desired.
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Experience of Apache + Tomcat is a plus.
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Good scripting skills using either bash, awk or Perl would be beneficial.
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Knowledge of SMTP (Sendmail, Postfix and Exim), DNS, NIS/NFS and backup tools is desired.
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Previous experience within the SMS or Telecoms industry is preferred.
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Self-managing, resourceful and willingness to adopt existing company standards and to work to develop new company standards when appropriate.
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Solid hands-on systems administration skills.
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