The candidate must be highly analytical, detail-oriented, technically savvy, and should possess a broad understanding of business goals and a keen ability to determine the precise meaning of data and it's potential impact to the business. The candidate must possess excellent communication skills, and be comfortable presenting to all levels of executives. Critical and creative thinking are essential. The ideal candidate will also have experience in a contact center environment, working independently while supporting the Call Centre Operations (CCO) team.  Candidates must be willing to work varied hours and days.

Responsibilities:

•Performing and developing strategic analysis to help support Online Store business goals.

•Producing data-driven analysis to solve business problems.

•Engage in business initiatives to ensure the impact of changes will be measurable.

•Monitor service levels and contact center volumes to make recommendations for real-time queue management.

•Represents the company to outsource partners through daily communications.

•Responsible for escalating and tracking contact center-impacting events such as system outages, access issues and volume changes. 

•Interfaces with multiple groups (IS&T, Store Ops, Contact Center Management, SAP Support) to ensure AOS contact center meets daily and interval goals.

OTHER INFORMATION:

• Location: North
• Working days: 5 days
• Salary: Up to S$5,000
  
  

HOW TO APPLY:

If you are a dynamic and motivated person who has strong interpersonal skills and more importantly, believe that YOU CAN MAKE A DIFFERENCE to the company, we would like to hear from you.

Simply submit your application by emailing a detailed copy of your updated Resume in MS Word Format to

aspire3@achievegroup.asia

Or contact

Kierra @ 6590 9944

for a discussion.

FOR IMMEDIATE CONSIDERATION:                                                

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving                                                  
• Availability to commence work
• Recent photo

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.