EASI, Enterprise Advanced System Intelligence Pte Ltd and EASI (M) Sdn Bhd, founded in 2002, based in Singapore, Malaysia, Indonesia and Hong Kong is a rapidly growing IT company with extensive experience in developing cutting edge bespoke software solutions in Point-of-Sales systems.
Today, our company has successfully grown into a high tech and responsive technical team who focuses on evolution of business to enhance productivity through technology.
Our software customization team and 24/7 responsive support team are trained to cater to different industry needs.
Our POS system is a simple yet dynamic solution that helps to conduct business operations at its optimal point with lower cost of investment while preparing for future growth and expansion.
Support Executive (POS)
Across Singapore Responsibilities:
As a support executive, the individual will ensure that quality support is rendered to our Customers through phone support, remote support and onsite support. The general support coverage will be for the Front-end POS system.
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Provides Software support for our Front-end Point-Of-Sales System.
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Provides Hardware repair services and support for our existing POS hardware.
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Staging, commission, and decommission of Front-end POS system for POS rental, new store deployment, relocation, etc.
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Provide Training for Front-end POS system to Customers.
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Perform Level 1 Helpdesk troubleshooting, Level 2 remote troubleshooting, and Level 2 Onsite troubleshooting activities on Front-end POS system for existing Customers.
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Standby support for our Customers on off-office hours, weekends and public holidays on a rotational basis
Requirements:
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Minimum IT Diploma
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Able to communicate in Chinese ( To liaise with clients and associates )
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Minimum 2 years POS ( Retail /F&B ) experience
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Singaporean / PR / Malaysian are preferred
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