Responsibilities:

• Facilitate membership applications & attend to feedback and queries
• Promote membership program to guests in the Resort and at road shows
• Proactively engage members/guests in the lounge(s)
• Perform basic system processing & daily shift end tallying

Requirements:

• Diploma in tourism or equivalent / GCE 'O' level
• Minimum 1 year of experience in customer service; for Team Lead position, minimum 2 years supervisory experience in customer service
• Proficient in MS office applications
• Able to perform rotating shifts including weekends and public holidays