Service Delivery Manager
What's it like to be a Service Delivery Manager?
Service Delivery Managers work in various industries such as IT, professional services, or banking. They lead a project team, which involves attending planning sessions and building relationships with clients. They also ensure service agreements and delivery schedules are met as well as monitor budgets.
Tasks and duties
- Overseeing team activities.
- Defining service level agreements and ensuring these are met accordingly.
- Troubleshooting issues and addressing client complaints.
- Preparing reports.
- Building and maintaining client relationships.
- Monitoring budgets.
How to become a Service Delivery Manager
To become a Service Delivery Manager, you’ll usually need a bachelor degree in a relevant field, and some previous experience.
Graduate with a bachelor degree in a related field.
Gain at least three years’ worth of relevant experience.
Develop strong business acumen as well as sales, presentation, and interpersonal skills.
After gaining experience as a Service Delivery Manager, consider progressing to a role such as Operations Manager, Project Manager, or Programme Manager.
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