How HR leaders can cultivate Emotional Intelligence in the workplace

The role of human resources (HR) has changed over the past two decades, from being primarily administrative to being a part of key strategic business decision makers in companies' growth. Now more than ever, HR professionals are being called to demonstrate another intangible value that they can contribute to companies; cultivating emotional intelligence in the workplace.

In the past, hiring is generally based on technical skills, education level or work experiences of candidates. However, it has become more apparent of late that the workforce needs to also contain emotionally intelligent employees in order for companies to be successful. In fact, EI is crucial for leadership positions as demonstrated by Daniel Goleman, psychologist and author of the book "Emotional Intelligence", who suggested that EI levels determine up to 85% of leadership success.

So how can HR shape and develop EI for the betterment of the workplace?

1. Hire employees who possess high EI

The first step to shaping the EI culture of your company is through new hires. During the interview process, focus on hiring employees with high EI. This can be done in several ways. You can use behavioural questions that test the EI of candidates to see how they perceive and manage emotions, reasoning and display empathy. More importantly, always test to see how they handle stressful situations.

2. Assess and train your current employees

Don't neglect your current employees. Consider conducting trainings or workshops that is aimed to educate your existing employees about the importance of EI and be sure to include senior top management as well. You will first have to assess your current employees and assemble a training programme that is best suited to your employees. You may also refer to other successful stories such as Google's EI course.

3. Conduct interactive EI test regularly

One of the most famous EI questionnaires available out there is Reuven Bar-On's EQ-i test. However there are many websites that offer free interactive EI tests. These questionnaires can assess areas that can improve on self-awareness, interpersonal skills, stress management and empathy. Rather than a one-off activity, ensure that these tests are conducted regularly to send the message to all employees that EI are valuable traits.

4. Promote the right employees

Start promoting employees who not only outperform in their tasks but also demonstrate a high level of EI. You can consider integrating the measurement of EI into performance appraisal reviews. Ensure that you set a clear guideline on which emotional behaviour is expected for each category to avoid confusion. During appraisals, ask employees on which emotional qualities they think are required for their new position and review their current position to see if they have demonstrated such required qualities.

5. Focus on leadership

Leaders with high EI are key drivers to employee engagement. Leaders set the tone and dictate the culture of the whole company. Therefore, it is crucial to invest time in choosing the right leaders and educate them to lead with pure charisma but remain humble at the same time. Ideally, leaders must be approachable, possess an open mind, always mindful of others and ready to learn new things that would enhance their EI.

No matter what business or industry you are in, there is no doubt that EI is the driver to success. As a HR professional, the most important aspect of increasing EI within your company is the commitment coming from your end. Once employees realised the importance of EI and how it affects their career, they will naturally seek ways to improve themselves further. Your task is to lay the groundwork, encourage and help them reach their full potential.