Synapxe: Connecting Citizens to Better Healthcare  

As Singapore’s national HealthTech agency, Synapxe stands at the nexus of of two very fast-moving sectors: healthcare and technology. In the words of Health Minister Ong Ye Kung, Synapxe is a “critical entity” that ensures medical information—from medical records to healthcare assistance—flows seamlessly throughout the entire healthcare ecosystem.

A driving force behind technology development plans, Synapxe also plays a strategic role in enabling the shift to the Ministry of Health’s (MOH) Healthier SG programme, which focuses on preventive care and aims to have citizens take charge of their own health. They operate HealthHub, a one-stop platform for digital health that equips citizens with information on medical conditions, medical listings, and secure access to health records online or through an app.

As Synapxe moves into a new era of health tech, they are also tapping into advanced deep learning and AI capabilities for future projects.

May Wee, Synapxe’s Chief Human Resource Officer, shares the company’s strategy on managing talent and “green harvesting” to develop and harness emerging talent.

I understand that Synapxe took on its new brand name to reflect its commitment to next-generation health technologies. Can you share about some of Synapxe's new healthtech projects? 

Synapxe’s new identity is part of our organisation’s transformation journey. Our new brand reflects our muti-faceted role as a connector to accelerate innovation and transformation towards the future of health. The span of the systems is wide, and includes areas in electronic medical record, radiology, laboratory, pharmacy, registration and billing, financial aid, community care, telehealth and more. Every year, we deliver new projects or enhancements to improve population health as well as transform healthcare delivery. We will continue to harness the transformative force of smart technologies like generative AI and cloud to power key programmes. 

With the vision of “Inspiring Tomorrow’s Health”, we define the capacity and capabilities needed to address the current and future health tech demands, aligned to Singapore’s overall healthcare ecosystem needs. This means that we anticipate and plan for the technology needs for the next lap, and plan the capacities and capabilities needed to get us there.

What training and development programmes do you have in place for employees? 

Synapxe strives to be a learning organisation. We develop our people to grow professionally to stay ahead of the rapid development in the digital world. 

• Learning fuels growth and innovation, which in turn fuels transformation that serves to improve the lives of millions every day and everywhere. To do that, we have:
• Clear competency framework and learning roadmaps to guide our employees in their career development.
• Ample opportunities for an employee to move through different job roles to shape the future of their career.
• Rich learning resources, including specially curated programmes, subscription to e-learning platforms and access to industry-recognised training-cum-certifications, to enable upskilling and growth. 
• A diverse pool of health and tech experts to guide. and mentor one on the job.

Can you share about the HealthTech Associate Programme (HAP) and how graduates have benefited from it? 

As demand grows for technical capabilities to meet these goals, Synapxe also actively recruits fresh graduates each year for roles such as Systems Analyst, Software Engineer, Data Analyst, Systems Engineer, and Cybersecurity Analyst. 

For budding young tech talents, we have the HealthTech Associate Programme (HAP), which provides structured foundation training to assimilate them into the work environment. Apart from on-the-job training, HAP also holds workshops, team activities, and interaction sessions to hone their professional skills.

In addition, interns who perform exceptionally well during their structured internship with Synapxe, will be fast-tracked into our HealthTech Associate Programme:

Image credit: Synapxe

Krysten Ng, a Systems Analyst who joined Synapxe in February 2023 after graduating from SMU, shares 

“The HealthTech Associate Programme has truly been a rewarding journey. The programme’s tailored curriculum equipped me with essential soft skills, laying a strong foundation for my entry into the professional arena. The trainers, with their expertise and engaging approach, not only shared vital skills but also provided practical insights. Beyond the learning aspect, what made this program exceptional was the sense of camaraderie it fostered. Colleagues quickly became friends, and our regular meet-ups have been a valuable source of support for both work and life discussions. In essence, Synapxe’s HealthTech Associate Programme has been a practical and enriching start to my career.” 

If you are interested in a career in HealthTech, you can find out more from our website.

What benefits do employees have at Synapxe? 

At Synapxe, we emphasise learning, growing, and building a culture of innovating today for tomorrow’s health. 

We believe in compensating our staff fairly and competitively. In addition to competitive remuneration, we embrace the modern workplace, with full hybrid work arrangements, and provide a supportive environment for our staff to find joy at work. At the end of the day, we empower our staff to make an impact in people’s lives. 

As a company, what do you look for in an employee? 

We look for enthusiastic techies who wants to do a purposeful job and who can “AIM” well! What’s AIM? It reflects our core values: Agility with Integrity, Innovation through collaboration, Mastery and Efficacy. Learn about our core values here.

If what we do resonates with you, and you are keen to deliver significant impact to improve the health of the nation, join us to inspire tomorrow’s health at www.synapxe.sg!