Customer Service Assistant
Handle customer enquiries, provide product or services information and resolve any emerging issues.
Job opportunities
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Jobs in Jobstreet right now
Job growth
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In the last year
Salary
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Typical monthly salary
Job opportunities
-
Jobs in Jobstreet right now
Salary
-
Typical monthly salary
Job growth
-
In the last year
What's it like to be a Customer Service Assistant?
A Customer Service Assistant is primarily responsible for dealing with client requests, enquiries and issues. These tasks may include answering calls or emails, processing orders and transactions, providing information about products or services and resolving complaints. They often work in a variety of industries, from retail, telecommunications, finance to healthcare. A key aspect of being a Customer Service Assistant is having strong communication skills and the ability to problem-solve quickly and efficiently. This role can often be customer-facing or could involve call centre work, depending on the specific industry or company.
Tasks and duties
- Interacting with customers to handle complaints and provide information about products or services.
- Keeping records of customer interactions, orders and complaints.
- Solving any customer issues and ensuring satisfaction.
- Communicating and coordinating with other departments to resolve problems.
- Processing orders, forms, applications and requests.
- Using telephones, computers and other relevant technology to communicate with customers.
- Promoting and upselling a company's services or products to customers.
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Latest Customer Service Assistant jobs on Jobstreet
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Service Assistant employers on Jobstreet are looking for job seekers with expertise in the following areas.
Source: Jobstreet job ads and Jobstreet Profile data
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