Customer Service Manager
What's it like to be a Customer Service Manager?
Customer Service Managers oversee a customer service team to ensure quality and consistent customer experiences for clients. Alongside their team, they promptly attend to enquiries, questions and issues. A Customer Service Manager motivates their team to provide great service and takes accountability for escalated enquiries.
Tasks and duties
- Creating processes that enable consistent customer service.
- Setting performance targets and motivating team members to achieve goals.
- Training customer service representatives on how to correspond with clients and resolve issues.
- Supervising daily operations in the customer service department.
- Maintaining records related to the customer service department.
How to become a Customer Service Manager
While there are no specific requirements to become a Customer Service Manager, many companies prefer diplomas or degrees relevant to customer service management, backed up with related experience.
Complete your ‘O’ Levels in secondary school.
Take up at least a polytechnic diploma in a related field, such as business administration or business management.
Gain experience in customer service. You could start off by working as a Customer Service Representative.
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