Sales Administrator
What's it like to be a Sales Administrator?
Sales Administrators often start the day by reviewing emails and messages. This is crucial for staying updated on new enquiries, order updates and customer requests. Managing these communications promptly is essential to maintaining a high level of customer satisfaction. A significant part of the role is managing orders and invoices. This includes accurately entering orders into the system, generating invoices and cross-referencing to ensure consistency.
Tasks and duties
- Handling incoming emails, messages and calls.
- Promptly addressing enquiries from clients and providing product information.
- Entering new orders into the system, ensuring accuracy and completeness of order details.
- Generating invoices based on the received orders.
- Updating customer information in the database.
- Coordinating with the shipping department to track order statuses.
- Investigating and resolving discrepancies between orders and invoices.
How to become a Sales Administrator
While there isn't a specific degree requirement for this role, having a relevant diploma or bachelor degree can be advantageous.
Consider completing a diploma or bachelor degree in business administration, marketing, commerce or a related field.
Look for entry-level roles in administrative positions, customer service, or sales support. These roles can provide you with valuable experience and exposure to the sales environment.
Consider pursuing relevant certifications such as those offered by professional organisations related to sales, marketing or administration. While not mandatory, certifications can enhance your credentials.
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