Client Services Officer
Enhance client relationships by providing product or service information.
Job opportunities
-
Jobs in Jobstreet right now
Job growth
-
In the last year
Salary
-
Typical monthly salary
Job opportunities
-
Jobs in Jobstreet right now
Salary
-
Typical monthly salary
Job growth
-
In the last year
What's it like to be a Client Services Officer?
A Client Services Officer is responsible for serving as a liaison between a business and its customers. The role primarily involves addressing client queries, managing complaints, and ensuring high levels of customer satisfaction. Key tasks include understanding customer requirements, providing adequate solutions, and sometimes escalating complex issues to the relevant departments. Client Services Officers can be found in a wide range of sectors, including financial services, retail and technology, and often focus on client rentention for a business through excellent service delivery. In this role strong communication and problem-solving skills are highly regarded.
Tasks and duties
- Building and maintaining relationships with clientele to understand their needs and satisfaction.
- Serving as the liaison between clients and an organisation, addressing concerns and facilitating communication.
- Resolution of client issues and complaints in a professional and timely manner.
- Processing client claims or transactions accurately and in compliance with organisation's guidelines.
- Handling administrative tasks such as maintaining client records, management of contracts and preparation of reports on client activity.
- Conducting regular client reviews to understand their current and future needs and to maintain a company's client base.
- Collaborating with various departments within an organisation to ensure that client needs are fulfilled effectively.
Compare your salary
Find out how your salary compares with the average salary for Client Services Officers.
Latest Client Services Officer jobs on Jobstreet
Be one of the first to discover these recently listed jobs, or browse all Client Services Officer jobs on Jobstreet right now.
Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Client Services Officer employers on Jobstreet are looking for job seekers with expertise in the following areas.
Source: Jobstreet job ads and Jobstreet Profile data
Did you find this helpful?
Explore similar careers
Subscribe to Career Advice
Get expert career advice delivered to your inbox.
You can cancel emails at any time. By clicking ‘subscribe’ you agree to Jobstreet’s Privacy Statement.