Customer Relations Officer
Manage customer interactions to maintain high levels of customer satisfaction.
Job opportunities
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Jobs in Jobstreet right now
Job growth
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In the last year
Salary
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Typical monthly salary
Job opportunities
-
Jobs in Jobstreet right now
Salary
-
Typical monthly salary
Job growth
-
In the last year
What's it like to be a Customer Relations Officer?
A Customer Relations Officer operates as the first point of contact between a company and its customers or clients. They handle customer enquiries, concerns, feedback as well as providing solutions to any issues the customers might have. They are often employed in sectors like telecommunications, retail, banking, or any form of industry that prioritises customer interactions. Their responsibilities can range from answering calls and emails, meeting with clients or managing accounts. They often aim to build and maintain a strong relationship between a company and its customers.
Tasks and duties
- Interacting with customers to understand and address their needs and improving satisfaction levels.
- Resolving customer complaints, providing an appropriate solution and following up to ensure satisfaction.
- Building sustainable relationships and trust with customer accounts through open and interactive communication.
- Maintaining records of customer interactions, transactions, comments and complaints through various platforms, such as Customer Relationship Management (CRM) systems.
- Working closely with the customer service team to manage, monitor and improve processes and relationships.
- Providing customer service feedback to management teams in order to develop strategies and train employees.
- Liaising with other company departments to resolve customer-related issues.
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Find out how your salary compares with the average salary for Customer Relations Officers.
Latest Customer Relations Officer jobs on Jobstreet
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Relations Officer employers on Jobstreet are looking for job seekers with expertise in the following areas.
Source: Jobstreet job ads and Jobstreet Profile data
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