Centre Manager
What's it like to be a Centre Manager?
Centre Managers ensure the smooth daily operations of a centre. Unlike an Operations Manager who focuses on workflow policies and procedures to optimise company performance, Centre Managers focus on employee development and satisfaction, safety standards, and company activities. Interpersonal, problem-solving, and decision-making skills are essential for the role. Centre Managers work at business centres, call centres, educational centres, art centres, fitness and wellness centres, and nongovernment foundations.
Tasks and duties
- Overseeing daily centre operations.
- Setting and monitoring safety standards for a centre.
- Ensuring a centre’s compliance with regulatory and industry standards.
- Evaluating a centre’s profitability and making recommendations for optimisation.
- Presenting a centre’s performance evaluations to stakeholders.
- Organising employee and centre activities.
- Developing growth plans for a centre in coordination with upper management.
How to become a Centre Manager
A bachelor degree and industry experience are necessary to work as a Centre Manager. Leadership and project management experience may be an advantage.
Graduate with a bachelor degree in business administration, operations management, or another related field in your industry of choice.
Complete a management internship at a recognised company.
Obtain leadership experience by running for school office, organising fundraisers and events, or starting a small business.
Get an entry-level job such as Customer Service Representative or Administrative Officer.
Consider completing relevant certifications in your industry such as the Call Centre Management Training Course or Certified Data Centre Management Professional.
Gain years of industry experience, getting promoted to supervisory roles such as Team Leader or Centre Supervisor.
Considering pursuing postgraduate education such as a Master’s in Business Administration (MBA).
Get promoted to upper management positions such as Senior Manager or General Manager.
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